Thank you for choosing us! We are committed to providing high-quality windshield sun shades and automotive accessories, along with excellent customer service. Please carefully review our refund policy before making a purchase to ensure a smooth shopping experience.
Refund Conditions
Product Quality Issues
If you receive a product with any quality issues (such as damage, defects, or malfunctions), please contact our customer service team within 30 days of receiving the item. We will offer a full refund or free replacement based on the specific situation.
Non-returnable Items
For health and safety reasons, certain products—such as custom-made sun shades or products that have been installed or used—cannot be returned or refunded. Please carefully check the product specifications and details before purchasing.
Unopened and Unused Items
If you receive an item that meets the return conditions (unused, in its original condition, with all packaging and tags intact), you may request a return within 30 days of receiving the item.
- A valid purchase receipt or proof of purchase is required.
- The product must remain in its original condition and packaging, free from wear or installation marks.
Return Process
How to Request a Return
To initiate a return or if you have any questions, please contact us at [email protected]. Provide the following details:
- Your order number.
- The reason for the return.
- Photos of the product (if applicable).
Once your return request is approved, we will send you a return label and provide detailed instructions on how and where to send the return. Items returned without prior approval will not be accepted.
Return Conditions
- The returned item must be in the same condition as when received: unused, uninstalled, and with original packaging and tags.
- Return requests must be submitted within 30 days of receiving the item.
- Shipping for returns must follow the instructions provided by our customer service team.
Refund Processing
After receiving and inspecting the returned item, we will process your refund. Refunds will be issued through the original payment method within 7–10 business days.
Special Terms
- Non-product quality issues, such as changes of mind or personal preferences, are not eligible for refunds or returns.
- Due to health and hygiene reasons, custom-fit sun shades or items that have been used, installed, or damaged after receipt are non-returnable and non-refundable.
If you have any questions regarding returns, please feel free to contact us at [email protected], and we will assist you promptly.
Thank you for your understanding and support!